Question 1

Google Play says that my device is not compatible with the game. What should I do?

Accepted Answer

As of now, Sdorica doesn't support all Android devices on the market. To give players the best experience, some devices are unable to install the game. Sdorica Team will continue to improve the performance of the game and support more devices in the future. We hope players' who couldn't install the game can understand this situation.

Question 2

What are the minimum requirements for Sdorica?

Accepted Answer

Sdorica currently supports iOS 11.0 and Android 9.0 or later. We recommend playing on medium to high-end mobile phones published within the past two years to ensure a better gameplay experience! In addition, Sdorica does not support devices using non-AOSP roms. We apologize for any inconvenience we caused.

Question 3

What should I do if the installation fails?

Accepted Answer

When installing the game, we recommend players to have at least 2 GB of storage space available. Since the game is quite large, we suggest installing the game under stable internet connection. If you still run into any installation errors, please screenshot the error message and send it to service@rayark.com so our customer service can help. Thank you.

Question 4

Stuck with a black screen after installation is complete?

Accepted Answer

Please confirm that the game is installed on the device memory and not the SD card, then try again. If the game is still stuck, please send the device model No. and the Android version No. you are using to service@rayark.com. Our customer service will identify the problem. Thank you.

Question 5

The game is finally installed. How do I register for an account?

Accepted Answer

When you login, you will see the Rayark Pass registration page. We recommend logging in with your Facebook or Twitter account to make the process easier. In addition, if you have a registered VOEZ account in the past, you can also login with that VOEZ account.

Question 6

What is Rayark Pass?

Accepted Answer

Rayark Pass is a brand new service for Rayark players. Now, you only need one account to play every single Rayark online game!. To know more about Rayark Pass, please visit the official site: https://www.rayark-pass.net/(https://www.rayark-pass.net/)

Question 7

What is Guest mode?

Accepted Answer

Everybody can enter Guest Mode to play the game, but note all history won't be saved. If you wish to purchase Crystals or save game progress, please remember to tap the Sdorica icon on the top-left and go to settings, then tap "Account" to link with your e-mail, Facebook, or Twitter; otherwise you might lose all game data!

Question 8

Why does the error message "This account is already in use, cannot be transferred or linked." appear when I try to link in Guest mode?"

Accepted Answer

This means that the email, Facebook or Twitter account you are trying to link to has already logged in to Rayark's games and completed registration in the past. You cannot link a new guest account to an already linked account.

If you want to keep your guest account data, please link the guest account to other unused emails, Facebook or Twitter accounts.

If you want to login to your original Rayark Pass account, please delete the game and reinstall it. You can then select your previous account when you log in. Please beware that when you delete the game, all unlinked guest account data will also be deleted!

Question 9

What is Rayark Pass ID?

Accepted Answer

When you tap the icon on the top-left and go to settings, tap "Account" to see your ID right below the Rayark Pass icon (it will be in the combination: SID #numbers). We recommend screenshotting your Rayark Pass ID and save it. If someday you need customer service support, your ID can help us quickly find your player information.

Question 10

What if I forget my password?

Accepted Answer

Please visit the Rayark Pass "Forgot Password" page: https://www.rayark-pass.net/forgot,(https://www.rayark-pass.net/forgot) enter your registered e-mail and click "Send Reset Form". A reset form will be sent to your e-mail address.

Question 11

What do the in-game servers do?

Accepted Answer

After successfully creating an account, players can pick any server to begin their adventure. Even though players can play on multiple different servers with just one account, the game data within each server, including progress and purchase records, does not travel across servers. Please take notice!

Question 12

If I forgot which server I was playing in, what should I do?"

Accepted Answer

After entering the game, you can click on the server in the lower right corner. If you have a library that you already played with, it will be shown on the right side of the library, indicating in which library you have played before!

Question 13

Can I log in to my Sdorica account through different platforms?

Accepted Answer

Sdorica's game data, including purchase and game records, is stored in your linked account. Therefore, as long as you link your Rayark Pass account, even if you transfer to a different device or platform (Android or iOS), you can log in with the same account and continue your previous progress.